Learn more about how Festival Dry Cleaners collects and uses your data, along with your rights as a user of our services.
1. The Contract
1.1 These Terms apply to any order placed through our website, mobile app, SMS, or other platforms. By placing an order, you agree to these Terms. If you do not accept them, you should not place an order.
1.2 We may update these Terms occasionally, and the current version will apply to any order placed. Changes will be communicated via email.
1.3 Please review these Terms carefully. They contain important details about our liability limitations (see Section 11). Note: Orders under £20 will incur a minimum charge of £20.
1.4 For inquiries about your order, refer to Section 13 for our contact details.
2. Definitions
2.1 Definitions used in these Terms:
- App: Festival Dry Cleaners’ website and mobile applications.
- Event Outside Our Control: Unforeseen circumstances, such as unavailable Service Providers or essential materials.
- Item: Any garment or article collected from you as part of an order.
- Order: The service request you submit via the App.
- Services: Dry cleaning or laundry services collected and delivered to your specified address.
- Service Providers: Third parties contracted to help deliver our Services.
- Terms: These terms and conditions.
- We/Our/Us: Festival Dry Cleaners Ltd, Company No. 13575565, Unit 3, 47 Upper North Street, London, E14 6FY, UK.
2.2 “Writing” includes email and App notifications.
3. Placing an Order
3.1 Verify all details before submitting your order. We are not responsible for any errors you make. If you notice a mistake, contact us promptly (see Section 13).
3.2 A contract is only formed when we confirm your order by email.
3.3 Each order will have a unique order number. Use this number in all communications with us.
3.4 If we cannot fulfill your order, we will notify you via email or SMS.
4. Changes to Your Order
4.1 You can modify your order before the scheduled collection time by contacting Customer Service (help@festivaldrycleaning.co.uk).
4.2 With your consent, we may modify your order instead of canceling it under certain conditions (see Section 6).
5. Cancelling or Rescheduling an Order
5.1 You may cancel or reschedule your order:
5.2 Before the collection time stated in our email confirmation by contacting us.
5.3 If an Event Outside Our Control affects us, you may cancel after collection.
5.4 Rescheduling within two hours of the original window or outside business hours (9 am-6 pm, weekdays) may incur additional fees, subject to availability.
6. Our Rights to Cancel
6.1 We may cancel your order in the following cases:
- Event Outside Our Control.
- You fail to make items available for collection.
- Items do not match the order, are damaged, or lack cleaning instructions.
6.2 If we cancel:
- No charges will apply if work hasn’t begun.
- We’ll arrange redelivery as soon as possible.
7. Collection and Redelivery
7.1 We will strive to meet the collection and delivery times, but delays may occur. We will inform you of any delays.
7.2 If you’re unavailable for redelivery, we’ll arrange an alternative time. Additional attempts may incur a £5 fee per attempt.
7.3 Items uncollected for 90+ days may be donated to charity or disposed of.
7.4 You can designate a third party for collection/redelivery, but at your own risk.
7.5 We can leave items at an agreed location without acknowledgment, at your own risk.
8. Service Standards
8.1 Services are provided with reasonable care in line with industry standards.
8.2 We’re not liable for issues caused by incomplete or inaccurate information, or if redelivery is refused.
8.3 We may refuse items with increased damage risks (e.g., special cleaning requirements, missing labels, pre-existing damage).
9. Complaints
9.1 If you have an issue with our Services, contact Customer Service within 24 hours of redelivery.
9.2 Complaints should be raised promptly for resolution.
9.3 Your statutory rights remain unaffected.
10. Pricing and Payment
10.1 Prices are listed in the App or at festivaldrycleaning.co.uk/prices.
10.2 Any applicable fees and taxes will be displayed at checkout.
10.3 Payments are processed upon receipt at our facility.
11. Liability
11.1 Compensation for loss or damage aligns with Textile Services Association guidelines, considering wear and tear.
11.2 Maximum liability per item: £50 (proof of purchase required).
11.3 We are not liable for:
- Normal wear and tear.
- Pre-existing damage.
- Colour bleeding or shrinkage.
- Lost or damaged accessories.
11.4 We do not exclude liability for personal injury, fraud, or statutory breaches.
12. Contact Us
For any questions or support, contact: