Privacy Policy
FESTIVAL DRY CLEANERS LTD (“we,” “our,” “us”) is committed to safeguarding the privacy of our customers and users of our website, festivaldrycleaning.co.uk, (together, the “Sites”). This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with applicable data protection laws. FESTIVAL DRY CLEANERS LTD is the “data controller” of the personal information you provide.
1. Contact Details
If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us at:
Email: admin@festivaldrycleaning.co.uk
Registered Office Address:
Unit 3, 47 Upper North Street,
London, United Kingdom,
E14 6FY
2. How We Collect Your Information
We collect personal data when you interact with us or use our services. This includes:
- When you create an account or update your account settings.
- When you place an order or during the order process (e.g., for payment and delivery).
- When you contact us via email, phone, or other communication channels.
- When you browse or use our Sites.
We may also collect information from third parties, including payment providers and fraud detection services.
3. Information We Collect
The types of personal data we may collect include:
- Contact Details: Name, email address, phone number, and delivery address.
- Order Information: Details of orders placed and payment information (e.g., credit/debit card details).
- Usage Data: IP address, browser type, and operating system when you access our Sites.
- Communications: Information from emails, calls, or other correspondence with us.
We may also collect health-related data (e.g., allergies) where you provide your explicit consent.
4. Use of Your Information
We process your personal data for the following purposes:
- To fulfill your orders and provide our services.
- To manage your account and improve your experience on our Sites.
- To communicate with you about your orders or inquiries.
- To analyze usage and improve our services.
- To comply with legal obligations, such as record-keeping for tax and regulatory purposes.
Where you have given consent, we may also use your data for marketing purposes to inform you about our products, services, or special offers.
5. Sharing Your Information
We may share your data with:
- Payment Providers and IT Service Providers for payment processing and technical support.
- Delivery Services to fulfill your orders.
- Marketing Partners for promotional activities, where you have consented.
- Legal and Regulatory Authorities when required to comply with applicable laws or enforce our terms.
We ensure that all third parties respect the security of your data and treat it in accordance with the law.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your data.
7. Cookies
Our Sites use cookies to enhance user experience. For more information, please refer to our Cookie Policy. You can adjust your browser settings to refuse cookies, but this may affect site functionality.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access your data to understand how it is used.
- Rectify inaccuracies in your data.
- Request deletion of your data (“right to be forgotten”).
- Restrict processing under certain circumstances.
- Data portability to transfer your data to another service.
- Withdraw consent where processing is based on consent.
- Object to processing for direct marketing purposes.
To exercise any of these rights, contact us at admin@festivaldrycleaning.co.uk.
9. Security of Your Data
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our Sites, and where appropriate, we will notify you by email.
Last Updated: 02/12/2024
11. Complaints
If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office (ICO):
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk